FAQ
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
We offer a hassle-free 30-day return policy. If your order isn’t right for you, simply reach out to us, and we’ll make it right.
How long does shipping take?
Orders typically ship within 1-3 business days. Standard shipping times vary based on location.
USA, Europe, Australia:7-14 business days
Rest of the world:12-16 business days.
How much is shipping? Where do you ship to?
We offer free shipping on all orders, no matter where you are. We currently ship to the USA, Canada, UK, Europe, and other international locations.
Can you tell me more about your shipping process?
Once your order is placed, we’ll process it within 1-3 days. You’ll receive a tracking number as soon as your item ships.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order directly through our Track Your Order page.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
How can I modify or cancel my order?
Contact us as soon as possible at lunarisgear@gmail.com if you need to modify or cancel your order. We process orders quickly, so changes can only be made within the first 12 hours.
What currency will I be charged in?
All prices are displayed and charged in USD. Your bank or payment provider may convert the amount to your local currency.